Louisiana residents collect an additional $129 million from insurance companies

Louisiana residents have collected more than $129 million from their insurance companies, through complaints filed with the state Department of Insurance.

Commissioner Jim Donelon said LDI’s Consumer Services Office, whose staff members review consumer complaints and work with company representatives to resolve disagreements.

“Our Consumer Services Office staff work hard and show compassion in their efforts to help policyholders get the answers they need and the money they deserve,” Commissioner Donelon said. “Although we are approaching the peak of the 2022 hurricane season, our office has not forgotten those who are still struggling after Hurricane Ida and the 2020 hurricanes that impacted our state. If you are having trouble with your insurance claims process, contact us for assistance.

LDI received 8,819 complaints and helped consumers recover $129,057,866 in additional payments from insurers between July 1, 2021 and June 30, 2022. Hurricane Ida accounted for the majority of funds recovered through the recovery process. complaint with 4,924 complaints and $100.6 million in recovered funds. .

The funds recovered come from official complaints concerning property and casualty, health and life and annuity products. Information on complaints and funds recovered in fiscal year 2021-2022 is broken down as follows:

Consumer insurance dispute resolutions between July 1, 2021 and June 30, 2022

Insurance product Complaints filed Funds recovered
Health 658 $304,941
Life and annuities 322 $2,864,114
P&C 7,839 $125,888,811
Total 8,819 $129,057,866

When LDI receives a complaint, a trained specialist listens to the consumer’s story of a problem, contacts the business on their behalf, investigates the situation, and determines whether the business has adhered to Louisiana law and the provisions of the consumer policy.

Insurance consumers can file a formal complaint by submitting a paper form or by visiting www.ldi.la.gov/fileacomplaint [mailstats.ldi.la.gov]. Louisiana policyholders can also meet with LDI Consumer Services staff in Baton Rouge to discuss their concerns and file a complaint if necessary.

Policyholders who file a complaint will receive the name of the reviewer assigned to their case and a tracking number to check the status of their case online. A complaint takes on average 45 days to be fully investigated, depending on the complexity of the case.

The LDI also has an online feature where consumers can see the number of complaints filed against companies that underwrite insurance in Louisiana. Claims data sorted by company name, premium written and the claims index, which measures a company’s claims against the amount of premium written, is available at www.ldi.la.gov/complaintdata [mailstats.ldi.la.gov].

Consumers with questions or complaints can contact the Consumer Services Bureau by calling 1-800-259-5300.

About the Louisiana Department of Insurance: The Louisiana Department of Insurance strives to improve competition in the state’s insurance market while assisting individuals and businesses with information and resources they need to be informed insurance consumers. As a regulator, LDI enforces laws that provide a fair and stable marketplace and ensures that insurers follow the laws in place to protect policyholders. You can contact LDI by calling 1-800-259-5300 or by visiting www.ldi.la.gov [mailstats.ldi.la.gov].

Kristan F. Talley